Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came in nine days. The quality is excellent, the only very much falling sleeves, keep it in mind. My height is 183 cm, on the sleeves is perfect. I recommend to buy!
The jacket is excellent. Came quickly to Moscow in 17 days. The store quickly sent the order. I did not communicate with the seller. I ordered the size s for my (S-M). I'll order another black one.
I apologize for the appearance))) I ordered L for m, under the breast is normal, and everything above is horror. Shoulders do not hold, the bust slides) if I ordered M, then, at the same time, it would be small. Without a bodice will shine through and will not hold. Sleeves are also long. But the delivery is very fast)
Very beautiful, I took 2 sizes extra and wears well
Very beautiful blouse. The color is very pleasant, the material is pleasant. I fell in love with her. The only negative, but not big, on my shoulders does not hold well. Periodically slides down. Everything else is fine))
Gorgeous top and surprisingly great quality, I went 2 sizes up and it fits perfectly!
Very good jacket, on my 2 size chest size s sat perfectly, good that I did not order m
Seams spread at the ends, but the quality is acceptable
Stylish, good material
The quality is excellent, on S take m. Slightly stretched in the sock, TK knitting. The second time I order, delighted.
The jacket is just perfect! The chest holds, moderately stretches, sits well. On the growth of 172 and the parameters og89 ot72 size L approached very well, less exactly not necessary. When the shoulders are released behind the bubble on the back does not inflate. The fabric is heavy, it looks very good. There will be no pellets.
On high growth, the sleeve perfectly approached! The knitting is dense. Thank you, everything is fine! Delivery 3 weeks. Sent immediately
Great jumper, thick quality much better than others on the site! You can tell it’s a better quality, therefore exceptional quality for money and came 4 days early to the UK.
I order on Alika a million years, but for the first time I decided to leave the koment, because it's really top, I could not not share the joy, the quality of, Also delivered in 8 days! At me top s-m, took M, perfectly sits
The quality is excellent, at its size S, took S, came up, only on top of the folds from the chest fall out, the size of M would be freer, s under under I will wear with stikini
Приехало очень быстро, в течении 10 дней до Москвы. Качество супер, ни одной нитки не торчало , ткань тяжелая. Единственный минус, что рукава на держатся на плечах из за тяжести, спадают , но возможно это решил проблему если заказать s, или грудь больше 1 размера. И я добавлю силиконовую ленту или проволочку, чтобы плотнее прилегало к груди и не спадало. Но это опять же только проблема маленькой груди. Но смотрится очень красиво !!!
Great top! Sleeves are long, as it should! Synthetic material, but very dense, elastic, heavy.
lovely thick ribbed knitting. The colour is exactly like the picture. Quality is wonderful. Only issue is the sleeves falling of the shoulder if you move around too much.
It’s nice, really thick fabric. Not transparent at all. Color is more white, then milky white like on the photos. Sleeves are really long.
Very open neckline and heavy long sleeves, with shoulders falling. Behind it looks bad with lowered shoulders. On the chest is a good village (96 cm), keeps, does not fall. I did not really like the weaving. I'll make a refund, as it falls off my shoulders right at all. It came quickly.
It is the most beautiful quality! I cannot believe the price for something so amazing. In real life it is even better and photos so not do it justice. I will be ordering again
The jacket is good. But, it seems in the chest is too small. It was necessary to take L on the volume of the chest 90. In general, my opinion that she is beautiful exclusively on a small chest. On a big one-already vulgarnum gets hit, and the chest looks like that ugly .... Maybe the size would fix the situation more, but it's not accurate;)
The quality is excellent, delivered very quickly!
On me s
Good quality nice top. If you have big boobs and need a bra it’s a hard one to wear. I’m size 12 and pregnant and it’s too small I’d say I’d order an extra large one next time