Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of MC Shop, quality products, low prices (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.macenatshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top quality, stretches well, comfortable to wear.
Very nice
Nice shirt. In the bodice there were liners, but without them it looks better and more convenient
I arrive super fast and it feels soft to the touch
цвет насыщенный жёлтый, не тусклый сзади завязки выглядят немного стрёмно, если натянуть их, чтобы облегало талию если носить посвободнее, то нормально выглядят завязки я 80/61 +лямки тонкие и немного врезаются в ключицы, может у кого то вызывать дискомфорт а так смотрится как на картинке, сшит хорошо
Not convenient trochi, colir bielsh to orange, woven heel wrinkle through laces
Топ мне понравился, в тонкий рубчик, цвет как на картинке. без чашек лучше, ну и перешнуровала поудобней. До нск за 12 дней объединенной посылкой
Delivery fast about came in 2 weeks. The quality is good, nice to the body material. I liked it) thank you.
Good qulity. Came to Germany in 11 days. The size approached perfectly (height 163 cm, the volume of the chest is 86 cm, the waist is 65 cm, the volume of the hips is 91 cm). Was a gift for hair.
Just as described, will order again, came within 3 weeks, no communication with store.
Great top. For the summer is just perfect Will order other color
Parfait
Tinely delivered. Beautiful product
Wow! I love it so much! Came in a week and a half! Size and style correspond to the picture. The padding comes out, will buy more! :)
So cute. Fir perfectly!
At first I either put on wrong, or it was not tied very much, because I almost strangled myself. I took it off, I tied it up and it's all right now. When I put it on, the cups were always above my chest. I pulled them out. It's better already. But the top kind of flattens my already small chest. But in general, the top looks great. My parameters: Height: 174, weight: 64, waist: 73, chest: 85
The top is just super. Good quality, comfortable, looks cool. I came earlier. Put the rubber band
It came quickly! Quality is super! Even in a gift rubber was, very nice)
Delivered quickly. for a week in Krasnodar the quality is good. i'll order more
Top cool, the seams are neat
Nice topic. Well sits on the figure. Color matches. Looks like in the photo, only the lining had to be pulled out, strange look. Came to Kiev quickly, weeks for three, combined with other parcels.
I liked the top. Comfortable, looks good. The account of the strings can be adjusted for yourself. I did not communicate with the store. In Belarus, the parcel reached 1,5 weeks!
Lightning delivery! In just 10 days came the goods, intact, odorless, with a matching size. Ideally approached the size s. Very comfortable to wear, thank you very much to the store! (as a gift put a cute hair elastic band)
Very nice top, you don't feel as naked as with others, the tirites sometimes shrink when putting on but with help accommodate, has very good fabric and brings s cup, I'm a C cup and it looks great on me, you don't need Bra. And it came fast
Thank you! All is well!